Sales Policy

RETURN POLICY:

Product(s) may be returned within 8 days of shipment for a full refund minus shipping and handling charges and a 15% restocking fee (restocking fee may vary based on special order requests and on product bundles). No refunds will be made for software, items that are downloadable or opened items that are received by LEDMOVIE more than 8 days after delivery. Downloadable products or account keys purchased to activate or unlock downloaded software are non-refundable.LEDMOVIE does not accept any returns on refurbished products. If a product is under refurbished warranty, LEDMOVIE will repair or replace the product with a comparable product. Please contact Customer Service for more information.

Our refurbished products are manufacturer-certified products that have been returned to LEDMOVIE and reconditioned to meet LEDMOVIE’s high quality standards. These speed signs undergo a stringent reconditioning and testing process.

REFUNDS:

You can expect a refund in the same form of payment originally used for purchase. Shipping and handling charges will not be refunded for any returned product. Shipping and handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned) or (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties, which results in the order being returned to sender or abandoned). All undeliverable or refused orders will be treated as a return with the same policy applied as returned items.

RETURN PROCEDURE/ SHIPPING INSTRUCTIONS:

Send an email to info@ledmovie.com. Returns must be shipped with freight prepaid. Collect shipments will be considered an unauthorized return and will be sent back at the customer’s expense. Customer is responsible for shipping charges and risk of loss and damage on all return shipments. We highly recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. Return shipping address will vary based on customer location and product being returned. Return shipping address will be provided once LEDMOVIE has been approved.

OTHER TERMS AND CONDITIONS:

Should any kind of issues arise, we will follow and comply with the laws of Hungary.

All product returned must be intact and in the original packaging with all peripherals and accessories. Amount to be credited back will be equal to the original sales order invoice EUR amount (minus any applicable fees). If product is found to have been damaged by TNT, please contact Ledmovie Customer Service. LEDMOVIE must be obtained before you return a product for any reason. Product received without a valid LEDMOVIE’s authority may be returned to you at your expense. LEDMOVIE will not be liable for any loss or damage to unauthorized returns. If there is a dispute, please contact the Ledmovie Customer Service immediately. If you receive an item you did not order, it may be returned to LEDMOVIE at no charge. A call tag will be issued by LEDMOVIE to pick up any mis-shipped product due to LEDMOVIE’s error.

LIMITED WARRANTY

Seller warrants product of its own manufacture against defective workmanship and material for a period of one year from the date of shipment unless specifically stated otherwise. Buyer's failure to conform to Seller's specifications regarding installation, maintenance, and usage will invalidate warranty. Any defective parts or products must be returned to the Seller's facility for repair or replacement at the discretion of the Seller. This is Buyers exclusive remedy for breach of warranty. THIS LIMITED WARRANTY IS GIVEN TO THE ORIGINAL PURCHASER. THE ORIGINAL PURCHASER IS NOT ENTITLED TO EXTEND OR TRANSFER THIS WARRANTY TO ANY OTHER PARTY UNLESS SPECIFICALLY STATED OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

LIMITATIONS OF CLAIMS

Seller will not be responsible for any harm arising out of Buyer's purchase, possession or use of any products supplied by Seller, Buyer's use of any function on Seller's web-sites or any technical advice Seller may offer, except as agreed in the Limited Warranty set out above. SELLER WILL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL OR EXEMPLARY DAMAGES. INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, COST ANY SUBSTITUTE FOR THE PRODUCTS BUYER BOUGHT, CLAIMS OF THIRD PARTIES OR INJURY TO PERSON OR PROPERTY.

EVENTS BEYOND SELLER'S CONTROL

Seller will not be responsible if Seller cannot perform under this agreement if events beyond Seller's control occur which make it impossible or commercially unreasonable for Seller to perform, including but not limited to so-called 'Acts of God', 'force majeure' events, raw material shortages, labor disputes, fires, floods, accidents, open hostilities, political or governmental insurrections, declaration of national emergencies or of war, governmental regulations, delays in transportation, lack of fuel, or failure of machinery or apparatus.

INTELLECTUAL PROPERTY

Buyer shall make all necessary effort to safeguard Seller's intellectual property, such as patents, firmware, software, designs, and technology, and assumes all liability for patent and copyright infringements. All firmware, software, and hardware designs, as well as tooling or other materials will remain the property of the Seller unless specifically stated otherwise.